~4-Week Deployment for AI Support Agents
Deploy tier-1 AI support agents inside your app, chat, and email to resolve routine customer issues instantly and escalate to humans seamlessly.
DIGITX builds support agents around in-app chat, email, support queues, knowledge bases, escalation rules, and human review controls, with full IP / client repo ownership at handoff.
Frequently asked questions
How does a DIGITX support agent handle tier-1 requests?
The agent can handle routine tier-1 requests inside an app, chat, or email using approved knowledge sources, while passing unresolved or sensitive issues to a human support queue.
What guardrails help reduce hallucinations?
DIGITX builds support agents around approved knowledge bases, human review controls, and escalation rules. These controls keep responses grounded and route low-confidence or out-of-scope requests to a person.
How does escalation to a human work?
When an issue is sensitive, unresolved, or outside the agent's approved scope, the workflow escalates it to the appropriate human support queue with the available conversation context.